Acceptance of Terms
By using and accessing www.annsprelovedluxury.com (the "Website", you conclude a legally binding agreement with us, Ann’s Preloved Luxury ("we" or "us"), the owner and administrator of the Website.
We may amend this Terms of Service at any time by posting a revised version on the Website. However, an individual notice will not be sent to you, we will post an official notice on other channel including our Facebook Page and Instagram. Any amended Terms of Service shall replace all previous versions of the same. If you do not agree to the amendments or changes to the Terms of Service, you should immediately cease use of any of the services on the Website. After any such amendment becomes effective, we will deem your continued use of the Website to constitute acceptance and agreement to such amendment.
Role of Ann’s Preloved Luxury
- Ann’s Preloved Luxury is the independent manager of this platform.
- Ann’s Preloved Luxury’s responsibility includes but not limited to Curation, Verification and the fulfillment of orders.
- Ann’s Preloved Luxury is deemed to be the agent of the buyer from the confirmation notice. The buyer has granted Ann’s Preloved Luxury the authority to carry out the steps that are necessary to complete the transaction with the seller.
Placement of an order
- The buyer should carefully review the Product Listing before placing an order.
- The buyer acknowledges that Ann’s Preloved Luxury is entitled to cancel any order for up to 24hours from payment for as long the product is not yet shipped. In such event, no cancellation fee will apply and the full amount paid to the seller will be refunded.
- All payments from the buyer shall be paid from one Credit card or Debit Card processed by PayPal payment platform.
- To pay using PayPal account, the buyer will need to create a PayPal account directly through Paypal.
- If paying with PayPal, the buyer agrees to be bound by Paypal Terms and Conditions.
- Bank transfers/deposits are also accepted after filling out our confirmation form. Bank detail information shall be provided once buyer confirms the order transaction.
Local Deliveries and International Shipment
- For buyers in the Philippines, Ann’s Preloved Luxury shall deliver the Product to the buyer. Since the owner lives in Singapore, all products coming from Singapore to Philippines, delivery fee will be free of charge. However, once the items landed in the Philippines, Local Shipping fee will be charged. Standard shipping will be 7-10 business days to Philippines.
- For Buyers outside the Philippines, Ann’s Preloved Luxury will ship the product to the buyer through international courier. (DHL, FeDex or EMS) Ann’s Preloved Luxury will send the shipment confirmation including tracking information and expected delivery time. Date of delivery shall be indicated on the international courier’s software or if such date is not provided, we can do a follow up for the buyer. Normally takes 2-4 days. Please note that different fees apply per country.
- All import duties, customs and all local sales taxes of the country of destination will be handled by Ann’s Preloved Luxury.
- The Buyer warrants that it has provided Ann’s Preloved Luxury with all accurate and complete information necessary for Ann’s Preloved Luxury to deliver or ship the Product to it. Such information shall include, without limitation, the Buyer's name, delivery address, and contact number. The Buyer agrees that Ann’s Preloved Luxury shall not be responsible to the Buyer in the event that any of the information provided by the Buyer is incorrect.
Return and Refunds
- The buyer has the right to return the product only if our product is proven fake or there are damages not disclosed on product description. 100% Money Back Guaranteed.
- Ann’s Preloved Luxury guarantees that any Product delivered to the Buyer is not counterfeit (the “Authenticity Guarantee”).
- Ann’s Preloved Luxury will collect the Product to investigate and make a final determination. If the Product is confirmed to be the same one delivered to the Buyer and is determined to be counterfeit, The Fifth Collection will refund the Buyer in full.
- The Buyer understands and acknowledges that Ann’s Preloved Luxury may require an indefinite amount of time to investigate any assertion. To facilitate the process, the Buyer is encouraged to provide any official supporting documentation, such as a letter from the brand owner certifying the Buyer’s assertion. Ann’s Preloved Luxury will review all the information available and provided, including subjecting the Product to its own authentication process and technology, and make a final determination in good faith.